The “Export Enforcement Five” partnership, also known as E5, was established by the aforementioned countries to increase the effectiveness of each country’s export control regimes, foster joint investigations and coordinated enforcement actions, and to minimize enforcement gaps.The governments of Australia, Canada, New Zealand, the United Kingdom (UK), and the United States (US) issued joint guidance to the trade community identifying high-priority items critical to Russian weapons systems and urging specific actions to prevent the diversion of these items to Russia through third countries.Please note ExecOnline's employee benefits program if for eligible full time employees. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate.

ExecOnline, we are committed to fair, equitable, and competitive compensation practices. We currently have specific need for coverage during 3:00 - 9:00 p.m. We have availability during time blocks 24 hours a day, 7 days a week. Candidates must be located and authorized to work in the US. To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment.Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.

Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g.

Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations

Strong communication skills-written and verbal-that recognizes and adapts to the wide range of ExecOnline participants.

Poise and professionalism to respond to high-level executives from around the world executive support experience is a plus.

1-3 years of work experience, preferably with a SaaS company or a product/technology division.

Monitor live online video conferencing events and provide live immediate assistance to participants.

Continuously endeavor to improve the quality of our support and service, both internally and externally.

Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content.

Promptly escalate more complex problems to appropriate internal team members.

Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.

Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.While there will be an opportunity to take on additional hours based on volume. Work volume will equate to ~10 hours per week with the likelihood of growth over time. Hours for this role are flexible, with preference given to daytime and evening availability (based on US Eastern Time) and will vary over the year based on the ExecOnline program schedule. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued. Our Agents are provided onboarding and ongoing training, resource materials, and the tools they need to be effective.Įxperience working customer support for executives or businesses is highly valued. Our Agents communicate with high-level executives from premier companies all over the world, and candidates must exude professionalism and possess strong written communication skills. You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how. Tier 1 Customer Support - Portuguese is a remote-based contractor who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. We’re growing rapidly, and we’re hiring passionate, diverse, mission-driven talent to grow with us. In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. Our mission? To connect all leaders to their future potential. At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path.

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